Use of PSSUltimate for Improved Onsite/OffSite Communications
The London Borough of Hackney adopted PSSUltimate following its successful implementation at the London Borough of Islington with Islington eager to share the product with a neighbouring council.
London Borough of Hackney
Ultimate
Company
London Borough of Hackney
Services Provided
Parks and open spaces grounds maintenance, urban public space management
Challenge
Delayed adoption due to union concerns; needed to improve onsite/office communications and manage antisocial behaviour reporting
How PSS Helped
Onsite/office communication, task programmes management, antisocial behaviour logging, issue tracking, daily task scheduling
About the company
The London Borough of Hackney is an inner London council. They adopted PSSUltimate following its success at the London Borough of Islington, with a focus on improving team communications and managing grounds maintenance programs.
Parks & open spaces
Team Communication & Scheduling
The London Borough of Hackney adopted PSSUltimate following its successful implementation at the London Borough of Islington — with Islington eager to share the product with a neighbouring council.
Challenge
The adoption process was delayed due to union discussions and concerns around the new system. Coordinating between onsite and office staff, managing programmes of work across multiple task types, and logging issues such as antisocial behaviour and vandalism required a structured, reliable solution.
Solution
PSS worked closely with Hackney to address union concerns and provide a clear path forward for implementation. Programmes of work are categorised by task types — such as Bins & Litter and Flower Beds — with relevant tasks assigned and linked to specific sites. Tasks that require daily completion are scheduled accordingly, ensuring all necessary work is completed on time.
The Issues feature has significantly improved communication between onsite and office staff, enabling the logging of antisocial behaviour and vandalism with prompt action and frequency tracking.
Results
- Structured programmes of work across multiple task types and sites
- Daily task scheduling ensuring timely completion of all work
- Improved communication between onsite and office teams
- Issues logging for antisocial behaviour and vandalism with full frequency records
- Successful adoption following collaborative union engagement
