Selection of PSSUltimate for Digital Transformation

Torridge District Council is located in the picturesque region of North Devon. The Council had traditionally outsourced its grounds maintenance services, but as part of a broader strategic initiative to enhance local services, made the decision to bring operations in-house — aiming for greater control, flexibility and efficiency while addressing the growing demand for sustainable practices.

Challenge

Bringing grounds maintenance in-house meant the Council needed to address several problems that had built up under the outsourced model:

• Lack of real-time visibility into the status of maintenance tasks and asset conditions
• Communication gaps between the Council and the external service provider
• Unforeseen costs and budget overruns due to inability to accurately predict expenditure
• Limited flexibility to adapt quickly to changing requirements or emergencies
• Growing pressure to adopt more sustainable practices in grounds maintenance

Solution

After evaluating various options, Torridge District Council selected PSSUltimate for its comprehensive features and proven track record in grounds maintenance operations.

The software provides a centralised platform for real-time tracking of all maintenance tasks and asset conditions — replacing the visibility and communication gaps that came with outsourcing. PSSUltimate's modular structure allowed the Council to purchase only the elements needed at the outset, with the capacity to expand use over time as requirements grew.

Implementation involved full data migration of existing grounds maintenance activities, assets and schedules into PSSUltimate. Staff underwent comprehensive training to familiarise themselves with the system, and the software was customised to integrate seamlessly with the Council's existing workflows. PSS provided ongoing support as use progressed, helping the team identify further value from the system.

Results

• Grounds maintenance successfully brought in-house
• Real-time visibility of all maintenance tasks and asset conditions
• Communication gaps between teams eliminated
• Improved cost control replacing unpredictable outsourced expenditure
• Modular adoption — purchasing only what was needed at the outset
• Customised to fit existing Council workflows
• Full data migration from previous outsourced systems
• Comprehensive staff training provided as part of implementation
• Ongoing PSS support as use and application continues to grow
• Greater alignment with the Council's sustainability goals