PSS Has Proven a Great Asset
"I have been in the business for 20 years and have found that PSSLive+ is the best system we have ever used, its brilliant and easy to use. The reporting tool is ideal for creating reports for the inspections we complete on our parishes and the grid makes it quick and easy to find information. We also use PSSLive+ for budgeting and identifying areas by ward for future development."
Barrie Alderson
Durham County Council
Live+
Company
Durham County Council
Services Provided
Play area safety inspections and maintenance management
Challenge
Paper-based play area inspections were inefficient and time-consuming to search back through; needed swift reporting and task allocation
How PSS Helped
Replacing paper records, swift data reporting, findings management, task allocation, quote requests and contractor management
About the company
Durham County Council is a county council in North East England. They signed up to PSS in August 2019, receiving full onsite training and ongoing support. The system transformed their inspection and maintenance record-keeping.
Playgrounds
Paperless & Admin Efficiency
Challenge
Durham County Council previously logged all play area safety inspections and maintenance using paper — making it inefficient and time-consuming to search back through records.
Solution
DCC signed up to PSSLive in August 2019. The PSS team provided onsite training for the full team as part of setup, with ongoing support available whenever needed. The software allows for swift data reporting, easy management of findings, task allocation and the ability to quickly request quotes and allocate work to contractors directly through the system.
Results
- Moved from paper-based to fully digital inspection records
- Faster reporting and easier access to historical data
- Streamlined task allocation and contractor quote management
- Ongoing product development informed by customer feedback
