10+ years with PSS, expanded to PSSUltimate
“The key benefits for North West Leicestershire were that front line staff find PSSU very easy to use and record keeping is so much easier and stream lined with new uses for PSSUltimate are being found every day.”
Paul Ashmore
North West Leicestershire
Ultimate
Company
North West Leicestershire
Services Provided
Playgrounds, trees, parks and open spaces, cemeteries and grounds maintenance
Challenge
PSSLive's workflow was not designed for the complex, ongoing and ad hoc grounds maintenance requirements needed; required a more advanced scheduling and task management solution
How PSS Helped
Advanced grounds maintenance scheduling, seasonal task management, Issues function for ad hoc onsite reporting, front-line staff ease of use, multi-module management
About the company
North West Leicestershire District Council has used PSSLive for 10+ years, expanding across multiple modules. When grounds maintenance became too complex for PSSLive's workflow, they transitioned to PSSUltimate for that function while retaining PSSLive for other areas.
Grounds maintenance
Team Communication & Scheduling
North West Leicestershire District Council has been a PSSLive user for over 10 years, expanding their use across Playgrounds, Trees, Parks and Open Spaces, Cemeteries and Grounds Maintenance.
Challenge
As North West Leicestershire's use of PSSLive grew, it became clear that the workflow wasn't designed to accommodate the detailed requirements of Grounds Maintenance. PSSLive was built around inspecting sites and assets, highlighting findings and assigning tasks — but the ongoing and ad hoc nature of grounds maintenance work meant the tool was no longer fit for purpose in that area. Assets were being used as tasks and the system was coming unstuck.
Solution
PSS worked with North West Leicestershire through a series of meetings to determine a full set of requirements, agreeing to trial PSSUltimate — previously built for the London Borough of Islington — for their Grounds Maintenance needs.
Programmes were set up in the names of their teams, listing the sites each team should attend and the tasks to complete on arrival. Seasonal scheduling ensures certain tasks only appear at the relevant time of year. The Issues function allows onsite information to be logged and redistributed to the appropriate team on an ad hoc basis — improving communication between field and office staff. Equipment checks and staff training records are linked together within the same system.
North West Leicestershire continue to use PSSLive for all other areas — Playgrounds, Trees, Parks, Open Spaces and Cemeteries — alongside PSSUltimate for Grounds Maintenance.
Results
- Grounds Maintenance successfully migrated from PSSLive to PSSUltimate
- Seasonal task scheduling reducing unnecessary workload
- Improved real-time communication between onsite and office teams
- Equipment checks and training records consolidated in one system
- Continued use of PSSLive across all other departments
- Ongoing product development informed by North West Leicestershire's rural council insights
“I am finding it much easier to use.” — Michala Munro, North West Leicestershire
