Using PSS Live since 2011
“It's been great being able to use the software and have pictures relating to each asset, findings and tasks in the parks and playgrounds.”
Bethany Dove
Torbay Council
Safe+
Company
Torbay Council
Services Provided
Parks, gardens, playgrounds, rights of way and open spaces management
Challenge
Managing 300+ parks and open spaces across a major tourist destination; needed risk management, vandalism tracking and detailed asset histories using mobile devices
How PSS Helped
Mobile inspection on iPhones, risk management, vandalism pattern tracking, asset history for purchasing decisions, photo evidence per asset
About the company
Torbay Council covers the English Riviera in Devon — a popular tourist destination with 1.7 million visitors per year. Known for its beaches and leisure attractions, the council manages 300+ parks, gardens, MUGAs, skateparks, fitness equipment and rights of way.
Parks & open spaces
Insurance Defence & Compliance
Known as the English Riviera, Torbay is a popular tourist destination covering three towns, beaches and leisure attractions, welcoming over 1.7 million visitors every year. There are over 300 parks, gardens and open spaces in the area, including playgrounds, multi-use games areas (MUGAs), skateparks, fitness equipment and rights of way. Torbay Council has been using PSSLive since 2011.
Challenge
Managing regular inspections and maintaining accurate records across over 300 parks, gardens and open spaces — including playgrounds, MUGAs, skateparks, fitness equipment and rights of way — while building the evidence needed to defend against compensation claims.
Solution
Torbay Council uses PSSLive to carry out inspections across all assets, with photos attached to sites, assets, findings and tasks — creating a clear timeline from discovery through to resolution.
The Detail Report Wizard allows the team to generate reports showing full inspection history for any site or individual asset — including who inspected it, when, and what they found. This gives the Council the documentation needed to respond confidently to any complaints or claims.
PSSLive also helps the team identify problem areas such as sites regularly targeted by vandalism, and build detailed asset histories to inform future purchasing decisions. Every user action is tracked, giving clear accountability across the team.
Results
- 300+ parks, gardens and open spaces managed and inspected
- Successfully defended compensation claims using inspection history reports
- Full photo evidence from discovery through to resolution
- Clear accountability — every inspection logged against a named user
- Detailed asset histories supporting future planning and purchasing
- Using PSSLive since 2011
“Inspectors using iPhones enables the department to easily carry out inspections of sites whatever the weather, the new mobile app, PSSLive+ has made this process even easier. The PSS team are always on hand if we have any queries on the software and if we are having any issues.” — Bethany Dove, Torbay Council
