Managing Multiple Council Areas with PSSLive
“Since using PSSLive we have been able to keep up with the SLAs we have in place and our internal customers are receiving a much better service.”
Adrian Long
Rushmoor Borough Council
Safe+
Company
Rushmoor Borough Council
Services Provided
Facilities management, grounds maintenance, highways, playgrounds, street furniture and trees management
Challenge
Reliance on paper worksheets causing inefficiency; needed to manage multiple service areas and internal SLAs from one system
How PSS Helped
Multi-department management, SLA tracking, paperless operations, emergency job prioritisation, budget monitoring
About the company
Rushmoor Borough Council covers Aldershot and Farnborough in Hampshire. Formed in 1974, it is a longstanding PSS customer since 2011, using PSSLive across multiple service departments.
Grounds maintenance
Asset & Inspection Management
Rushmoor is a Local Government District and Borough in Hampshire, covering the towns of Aldershot and Farnborough. Rushmoor Borough Council has been a longstanding PSS customer since 2011, using PSSLive across multiple departments including Facilities, Grounds Maintenance, Highways, Playgrounds, Street Furniture and Trees.
Challenge
Managing workload across multiple departments — while handling job requests from internal customers, prioritising emergency work, maintaining accurate records and monitoring budgets against client contributions — was complex and reliant on paper-based processes. End of year processes were time-consuming and stationery and administration costs were adding up.
Solution
PSSLive supports Rushmoor's maintenance teams in prioritising workload and reacting to emergency jobs while maintaining accurate records of all work completed. Internal job requests are managed through the system, helping teams keep up with service level agreements across multiple departments.
Budgetary management is a key feature for Rushmoor — the system monitors costs against client contributions, with end of year processes significantly reduced as a result.
Results
- PSSLive deployed across six departments — Facilities, Grounds Maintenance, Highways, Playgrounds, Street Furniture and Trees
- Fully paperless operations reducing stationery and administration costs
- Improved SLA compliance across all internal customers
- Reactive emergency job management alongside scheduled maintenance
- Significantly reduced end of year processes
- Better service delivery to internal customers
