Digital Records protect the Council from Claims
“Should a claim arise the digitals records could protect the council. We have found the system to be a great help, particularly the amount of information we can record.”
Andrew O'Mara, Sexton
North West Leicestershire
Safe+
Company
North West Leicestershire
Services Provided
Cemetery management, memorial inspections, public land maintenance
Challenge
Eliminating paper records for memorial inspections; needed digital records to protect the council from legal claims
How PSS Helped
Digital records management, photo documentation, risk-based timescales, legal claims defence, cemetery asset tracking
About the company
North West Leicestershire District Council is a district council in Leicestershire, England. They manage cemeteries and memorials across the district, requiring precise records of memorial condition for legal protection.
Cemeteries
Insurance Defence & Compliance
North West Leicestershire District Council manages cemeteries and memorials across the district, requiring precise records of memorial condition for both public safety and legal protection.
Challenge
Managing memorial inspections using paper records made it difficult to maintain accurate, detailed documentation of memorial conditions — leaving the council vulnerable to legal claims without reliable evidence to defend against them.
Solution
The Council uses PSSLive to record all memorial inspections digitally, capturing photographs, precise location, memorial type, stone type and all actions taken to resolve issues. When problems are identified, risk-based timescales are set depending on the severity of the condition — ensuring memorials are made safe in a prioritised and documented way.
Results
- Fully digital memorial inspection records replacing paper
- Photo documentation at every stage
- Risk-based timescales protecting public safety
- Comprehensive digital records providing legal protection against claims
