PSSLIvesaves us lots of time on admin and all information is stored in the database.
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“The Parks & Open Spaces team at Leicester City Council starting using PSS in 2020, and it has modernised and increased the efficiency of our asset inspections. We now have a better audit trail, and can pick up patterns of issues on sites. It took us a while to get used to the system, and...
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PSSLive+ is the best system we have ever used, its brilliant and easy to use - Durham County Council
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Favoured by many Local Authorities, this software improves the consistency and efficiency of Inspections.
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“The PSS Inspection system played an important role in helping Redditch BC defend an Insurance Claim that occurred on one of our Play Areas. We were able to gather a whole raft of evidence of inspections, works done previously on the site, risk assessments and more. We also had the evidence of the Annual Inspector and his inspections which added to our case” Richard Davidson, Redditch & Bromsgrove District Council
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Back office time is saved. Actual inspector time is saved and vehicle running costs are saved - all making for a first class professional system.
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Paul Ashmore further commented “that the key benefits for North West Leicestershire were that front line staff find PSSU very easy to use and record keeping is so much easier and stream lined with new uses for PSSUltimate are being found every day. ”
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The training provided was fantastic , PSS really understood what was needed what we needed in terms of training with the team.
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"Nathan was very thorough regarding relevant information and detail. He was constantly checking whether people understood. I was extremely impressed by his overall attitude"
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‘The training was good thanks and very productive’
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”The system will solve many problems we are currently experiencing”
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All of our customers agree training content was well organised and easy to follow. 100% of our customers were satisfied with our training.
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100% of our customers strongly agree training received was relevant to their needs and the material provided was very helpful. All of our customers were satisfied with our training and found the presentation to be effective and that the presenter was engaging.
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Customers found PSS training sessions interesting. They commented it was very good training and were very pleased with it all.
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“Since 2011 we have a had a far more robust system in place for both inspecting and maintain equipment, which has lead to quicker response times when dealing with issues and a reduction in the number of claims against the Council.” Martin Harris, Parks Technical Officer (Parks and Open Spaces)
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It’s been great being able to use the software and have pictures relating to each asset, findings and tasks in the parks and playgrounds.
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The product itself has helped us immensely in reducing paperwork. It has increased the ability of the maintenance team to inspect and record everything they do and thus prove and track their own effectiveness.
Before PSSLive, often work would get done, but the repairs were not recorded. The ability to track the maintenance teams process is a huge asset to both management and the team themselves.
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PSSLive has made for a significant reduction in the amount of time it takes to complete an inspection. One inspector said that times had been almost halved as a result of the trial. This means that every individual inspection is around 10 to 15 minutes shorter than previously. This equates to around 215 hours a year (nearly an hour saved each working day).
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As a result of implementing PSSLive, the entire paper/printing costs associated with playground inspections carried out by Derbyshire Dales District Council have been eliminated. Additionally, the system improves the availability of information to managers and inspectors.
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“I have really been impressed with the professionalism and passion PSS and Agile Orange have shown through the development of the PSSUltimate system. PSSUltimate has moved us towards being a virtually paperless service that has two-way real time communication with front line staff in the field. We now have accurate records of completed works histories for each site we manage and an ever growing database of management information that will help us ensure we can improve the efficiency of the service going forward.”
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“Use of the PSSLive allows BBC to provide evidence that it manages its play areas and parks locations responsibly and to respond to any claims against the Authority. This has been proven to be successful.”
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We have been using the PSSLive software since 2013 and have found it to be an invaluable tool to help us manage our play areas and trees. It gives us an effective audit trail of what was found when and how / when it was resolved. In addition the ability to manage our trees through...
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"The reporting element is invaluable for planning improvements to or replacement of equipment. PSSLive has also eliminated the need to keep paper records as the web-enabled software holds the records so that they are immediately available when required, particularly at times when supporting data is required for a claim when there has been an accident.”
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"The fact that the data is always up to date for all users when they access the software eliminates any confusion."
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“However it was also very rewarding to be involved with a company who were actively developing a responsive and effective system. I am pleased to say that responsiveness is still a key quality with PSS Live with a willingness to proactively deal with issues and development needs. Long may that continue.”
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"You had the insight to listen to people from the doing end, I like to drive software rather than it drive me, this has made PSS a very practical and easy to use product if you choose to use it such. "
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"PSS has been one of the highlights of doing this job and I have enjoyed and looked forward to our meetings."
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“Thank you for all that you did for us at the Risk Assessment training - everyone was buzzing after you left. They all said that they found it really useful and were glad to have had the opportunity to sit in on the session. I believe you have a South Gloucestershire Council fan club now! I spoke to both routine inspectors and they've really taken it all on board too. To the extent that they are now asking me if it would be beneficial for them to do their operational inspectors training!”
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"I thought I would send you a big thank you for the training you provided to my staff and also our contractor. Everyone enjoyed the training and also thoroughly appreciated the way in which you provided the training. I am glad that everyone took the test and also passed. I am sorry I could not have made the training. So thank you once again, very much appreciated. Encouraged organic discussion to demonstrate points in ways to enable clear understanding.”
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“It is very easy to find time to complain, pick holes and tell someone you are not happy with their services, but we never make the same allowances to say thank you or to say we appreciate what has been done. Your system is not one of the best, it is the best and a joy to use.”
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